Frequently Asked Questions
Everything you need to know about bringing warmth and comfort to your home.
What is the typical delivery timeframe for large hearth products?
Standard shipping for fireplaces and large stoves typically takes 7-14 business days. You will receive a tracking number and a scheduled delivery window from our specialized freight partner once your order leaves our warehouse.
Do you offer professional installation services?
While we do not provide direct installation, we partner with a network of certified NFI (National Fireplace Institute) technicians across the country. We recommend hiring a professional to ensure your unit is installed safely and according to local building codes.
What is your return policy for home heating equipment?
We offer a 30-day return policy on unused, uninstalled items in their original packaging. Please note that high-value freight items may be subject to a restocking fee and return shipping costs.
How do I know which size fireplace is right for my room?
Choosing the right size depends on your square footage and ceiling height. Generally, 20-30 BTUs per square foot is recommended. Our product descriptions include 'Heating Capacity' ratings to help you find the perfect match for your space.
What kind of warranty comes with Fireside products?
Most of our hearth and home products come with a manufacturer's limited lifetime warranty on the firebox and a 1-2 year warranty on electrical components or blowers. Specific warranty details are listed on each product page.
Do you offer financing options for large purchases?
Yes, we offer flexible payment plans through our financing partners at checkout. This allows you to break up the cost of your new hearth or home upgrade into manageable monthly installments.